Opening Hours: Monday to Saturday 9am - 5pm
0151 363 1791

General FAQ's

  • Who do I need to contact about a holiday I've booked or a holiday I've seen online?

    If you have booked, please contact us. Otherwise use our Contact us page
  • Are transfers included in the price?

    Transfers may be included it depends on your preference the type of holiday booked. We will confirm all details at the time of booking.
  • How much does it cost to cancel a holiday?

    Please contact us for more information as it depends how far in advance you request to cancel.
  • How much checked in luggage allowance is allowed, does that include cabin luggage?

    Checked in luggage allowance, whether included or purchased as an optional extra will depend on the airline that the holiday is booked with. In regards to cabin luggage, this will also vary from airline to airline. Please contact us to find out more.
  • Are the holidays advertised on your website protected?

    Yes. We are members of ATOL, Global Travel Group ensures that your holiday is protected.
  • Is it possible to pay for my holiday split onto 2 different cards?

    Yes, it is possible to split the payment. Just check with the agent first before making the booking.
  • Are there any surcharges for paying via Credit Card?

    Yes, there is a 2% surcharge when paying with a credit card.
  • How long before the flight does the holiday have to be paid for?

    Roughly between 12 and 14 weeks depending on the carrier. For dynamic packages, the flight element is paid in full up front, along with a deposit for the hotel element.
  • Do you have to pay in full or is it possible to pay a deposit?

    It will depend on the reservation you make whether it is possible to pay in instalments. Please contact us to find out.
  • How do I know who I am going to fly with?

    You will find out who you are flying with at the time of booking and on your booking confirmation. Flights can be changed to suit your travel arrangements. Ask us before finalising the booking.
  • Do all the deals include return flights?

    Yes all the offers on our website include return flights. If you are looking for one way travel please contact us.
  • Do you offer do flights only?

    Yes, contact us for prices.
  • There are only a couple months left on my passport before it expires. Am I ok to travel for on it?

    It depends on where you're travelling to as different countries have different rules for entry. To check, visit the Foreign Advice Travel website for destination requirements and updates.
  • How do I renew or apply for a passport?

    Passports can be applied for online, over the phone or via post. To find out more about applications visit the UK Foreign Travel Advice website.
  • How do I find out hand luggage restrictions for my holiday?

    There are national restrictions on what can be taken on a plane in hand luggage - make sure your bag is ok by checking the UK Foreign Travel Advice website. For in cabin luggage allowance, you will need to ask the airline or get in touch with us.